Changing a lamp in an office could take 40 minutes or more for 3 people.  Is your customer aware of how much work it takes to change a lamp?  Here is the process in a typical office building:

  • Office worker notices and emails the office manager (5 mins). 
  • Office manager goes to look and emails the maintenance staff (5 mins). 
  • The maintenance person comes to check which type of lamp burned out (5 mins). 
  • The maintenance person does not have the light in stock and has to order it (5 mins). 
  • The maintenance person receives the light (5 mins). 
  • The maintenance person installs the light (5 mins). 
  • The office worker is disrupted while the maintenance person installs the light (5 mins). 
  • The maintenance person recycles the old light (5 mins). 
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